Customer Reviews

“Richard and Reuben have just completed our heat pump installation and we can’t speak highly enough of the job they have done. From the scheme design to completing the job they’ve been reliable, professional, knowledgable and have been diligent in finding fixes for everything that’s cropped up during the complex installation. They take real pride in the work they do and have been an absolute pleasure to have doing the work.”

“I had a complete bathroom fitted by Rich and Reuben, with at one stage just a toilet and bucket to flush! They made the whole process so much easier, talking through each stage, giving me options that would work when quick decisions had to be made. They were very professional and great fun to have around. I now have a great bathroom and personally won’t use any other plumbers. 100% recommend Anne”

“We have no hesitation in recommending Rich and his team after having a recent bathroom redesign and fit. Having asked for some advice about our plan, Rich gave us some ideas and suggestions of where to look at sanitary ware etc. Having chosen our preferences and sent them to Rich, he was more than happy to check the suitability and this happened several times. From start to finish Rich and his entire team, which included an electrian, plasterer and tilers, were punctual, courteous and very tidy. Whenever an issue occurred Rich came up with a solution and ensured minimal stress to us. We are really delighted with the result and our only regret is not discovering this great company sooner. Rich and Reuben’s work ethic is second to none coupled with positivity and humour. We have already booked them in for the next job; good things are worth waiting for!”

“Where do I start with this remarkable company? The job I had was two rooms knocked into one to make a large bathroom. You can imagine the issues that emerged, such as having to match ceilings, floors and doorways. However, no issue was a problem for Rich Burns. Skilled not only in heating and plumbing, but frankly, in every possible trade, he is a perfectionist in whatever he does. His son also has an excellent work ethic and is being trained up by Richard. Prompt, punctual and honest to the core, I would trust this company with any work on my house, as the finish is perfect. Rich has great ideas and is a problem solver, finding solutions to any issue that might occur along the way. Friendly, and professional always, it was a pleasure to have him and his workmen in my home. He has great contacts and knows the best tradesmen to call on to enhance your perfect home improvement. Nothing is too much trouble, and even if you change your mind along the way, Rich adapts and fulfils whatever you want for your home. Having ample experience, no job is too big or too small for this company, and even the most complicated of builds is something that Richard takes in his stride, managing whatever your wish list comprises. Burns Plumbing and Heating is a company you will want on speed dial when it comes to updating your home, as the end result is unmatched.”

“Burns plumbing completed a new boiler install for us in our 4 bed detached house, (conventional to combi boiler - removing cold water tank, hot water tank and amending existing pipe work) along with installation of new radiators. They were extremely professional, clean/tidy, on time and reasonably priced. They provided expert advice while quoting and during the install. Would highly recommend to all. A 5 star tradesman.”

“Attended Gas leak on boiler at very short notice fault traced to faulty gas valve as this was under warranty Richard contacted boiler people on our behalf well done Rich”

“New en-suite installed by Burns Plumbing. Rich helped design and offered suggestions to make best use of the space. He was very tidy and had a great team working with him. Would I recommend, definitely. Will I use again, yes. Thank you Rich for our lovely en-suite.”

“Rich did an excellent job creating a lovely and stylish new bathroom for us. Both he and his team were very hard working and professional throughout one of the hottest weeks of the year. We are delighted with the result and would thoroughly recommend him.”

“Richard was very helpful on the phone the evening before. He came at 8 am the next day and repaired the pipe brilliantly. we would definitely recommend him and will be using him for future work. 😊”

“So glad that we have such an amazing plumber like Rich working in Portishead! Can not reccomend him enough. I have used a number of plumbers and Rich's number is the one I always reach for! First time I ever called him was for an emergency and he came out within minutes! He was coming from another emergency too, where a family's boiler had broken down and so he was eager to get back and help them out...which says a huge amount about his integrity and work ethic. He is a great communicator, easy to talk to, replies promptly to text or calls and always gives sound professional advice. Rich has always been very upfront about costs and even adviced me on how I could save money even though it may not have been in his interest. Most of all he is very accommodating around his very busy schedule which is admirable. I am asking him back to change my shower in the coming weeks! In summary I can not reccomend Burns Plumbing and heating enough. Five stars all the way!”

“New bathroom installation. We were thrilled with our new shower room, including toilet, sink and all tiling. Thanks to Richard for a very professional job well done. He takes a pride in his work, evidenced by his attention to detail. He also gave us very good advice about redecorating. A pleasure to have in the house.”

“Rich planned, coordinated and carried out our en-suite remodel. The finished product is beautiful and he was great to work with from start to finish. I’d highly recommend!”

“Richard and Tim built a fantastic shower enclosure in our bathroom. Arrived when they promised. Great to see dust sheets all up the stairs. Very happy with the quality of the work. Would recommend without hesitation.”

“We had a mini refurb in our bathroom and cannot rate Richard and Rueben highly enough for their expertise and professionalism. What I particularly liked was they were extremely accommodating around my disability and were happy to work round timings. The quality of their workmanship was outstanding so thank you for a job well done.”

“Would definitely recommend! Brilliant professional work by RM Burn and son from start to finish. They handled the job efficiently, explained things clearly and left everything working perfectly. Would definitely use them again and recommend to others!”

“Richard and Rubin are a great team, very conscientious and thoughtful ensuring their work is carried out efficiently and cleanly explaining how and what they propose to do, seeking approval before starting the work. They are both friendly and approachable, willing to answer any questions. They treat your property with great care to ensure minimum disruption and ensure everything is clean and tidy during and after the work is done. I would highly recommend them to anyone looking for any plumbing/ central heating work.”

“We had a brilliant experience with Burns and Son just before Christmas. Our bathroom needed doing their communication, time keeping and keeping everything clean were excellent :) super impressed, would definitely recommend or use again. Thanks again guys!”

“Thank you Rich and team for a fantastic job from start to finish, we’re delighted with the finish. Aside from the plumbing itself, we were really pleased with the level of communication. Rich always responded to messages / calls really promptly which made it a really smooth experience. Thank you again. Liz and Austin”

“Why bother to advertise when you don't reply to email requests for a quote?”

“Excellent service”

“Prompt service, professional, courteous and reasonably priced. Would recommend to anyone, indeed I already have!”

“It is a pleasure working with Richard. He is skilled, professional and always offer the best solution.”

“Literally left like 3 reviews in my life but felt compelled to do so about these guys. Super professional, knowledgeable and most of all they can deliver. Would 100000% recommend.”